Graduates exploring off-campus drive opportunities for 2025 can look forward to an exciting career path with Citi. The Officer Chat Operations role provides a unique chance to collaborate with top global business strategy leaders while honing advanced analytical skills in a vibrant and innovative setting.
All Candidates are Eligible and Advised to Apply all are completed their BE | B.Tech | ME | MTech | MCA | BCA | M.Sc | B.Sc | MCA | B.Com in any Specialization and the Year of Pass out in the Year of 2026 | 2025 | 2024 | 2023 | 2022 | 2021 | 2020 Batch Batches are Only Eligible to Apply. Other batches are not Eligible to apply.
In this Official Hiring Article you can get to Know the Details of the Citi Last Date to Apply, Job Location, Date of Exam, Date of Result, Date of the interview, Latest Eligibility Criteria in detail, interview syllabus, and Preparation, selection process, Direct Official applies link, Registration procedure in detailed explanation in a simple way all is given below Must read before Applying for Job-Updates.
For more such Latest News Recruitment drives and for many years, internships, and other things are updated on our website for more Job-Updates.
Company Name
- Citi
About Company
Citigroup Inc., commonly known as Citi, is a leading American multinational investment bank and financial services corporation headquartered in New York City. Established in 1812 as the City Bank of New York, it has evolved over two centuries into one of the world’s largest and most influential financial institutions. Citi was formed in 1998 through the merger of Citicorp and Travelers Group, creating a powerhouse in global banking. It operates in over 160 countries, serving millions of customers, including individuals, corporations, governments, and institutions.
Citi’s operations are divided into key segments: Services, Markets, Banking, U.S. Personal Banking, and Wealth. The Services segment offers treasury and trade solutions, while Markets provides trading services in equities, foreign exchange, and commodities. The Banking division focuses on investment and corporate banking, including advisory services for mergers and acquisitions. U.S. Personal Banking caters to retail and small business clients with credit cards, mortgages, and loans, while the Wealth segment targets high-net-worth individuals with tailored financial solutions.
With approximately 200 million customer accounts, Citi is renowned for its global reach and innovative offerings, such as pioneering 24-hour ATMs and credit card services like the Citi/AAdvantage card. The company emphasizes responsible financial practices, aiming to foster economic growth and support communities. Despite facing challenges, including significant losses during the 2008 financial crisis, Citi has remained resilient, focusing on digital innovation and client-centric services. Its commitment to diversity, inclusion, and employee well-being further strengthens its reputation as a trusted global financial partner.
Key Details of Off Campus Drive 2025
Position:
- Officer Chat Operations
Job ID:
- 25832621
Job Location
- Pune
Category
- Full-time
Job Function(s)
- Operations – Core
Application Deadline
- Not mentioned ( Apply As Soon As Possible)
Year Of Passing
- 2022/2023/2024/2025 Passed Out Batch Needed.
Experience
- Freshers/Experienced
Qualification
- BE | B.Tech | ME | MTech | MCA | BCA | M.Sc | B.Sc | MCA | B.Com.
Eligible Branch
- Any Branch or Stream Eligible.
Application Mode
- Online
Job Overview/Description
This is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations – Core Team.
Key Responsibilities
- Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
- Follow-up on all customer requests via chat and email
- Maintains detailed knowledge of product and service offerings to customers
- Analyzes risk areas and identify solutions to meet customer’s needs
- Ensuring Information security for sensitive data
- Helps to teach our customer how to self-service through our internet website
- Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
- Accurate reporting of MIS/Timekeeping
- Undertake other assignments/projects as given by the Team Lead/Manager
- Apply professional attitude and image for all internal and external customers
- Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints
Preferences
- Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)
- Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
- Must possess good analytical skills
- Courteous with strong customer service orientation
- Dependable with proficient attention to detail
- Persuasiveness and a willingness to resolve customer queries
- Prior experience working in a customer service/customer support space for international market is highly preferred.
- Prior experience in email/chat process highly preferred
- Experience working in a retail banking space is highly preferred.
Shift of operations
- US Day/India Night – Rotating shift with work on Saturday/Sundays. 5 day work week
Requirements/Eligibility Criteria
- Overall 0 – 3 years of relevant experience
- Sound presentation and analytical skills
- Strong problem solving skills and detail-oriented
- Graduate in any stream, masters degree is not a mandate
Additional Qualifications
- Good communication and teamwork skills.
- A proactive mindset and problem-solving attitude.
- Strong written and verbal communication skills.
- Self-motivated and able to work independently.
- Exceptional time management skills.
- Curiosity and willingness to learn – actively seeks out new knowledge or skills
- Flexibility and Adaptability – open to feedback, change, and new challenges
Mandatory documents for registration:
- Resume attached with latest passport size photograph.
- Industry accredited certificate if available to be uploaded mandatorily.
Mandatory documents for interview:
- All academic documents including the college ID card (if available), school / college, UG and PG marksheets, provisional/ degree certificate.
Mandatory documents for onboarding:
- PAN card. It is a mandatory requirement for onboarding. Please ensure that your last name, father’s name, and other details are accurate. Please note that background verification will fail if the last name is not updated or if the PAN card name does not match the registered name.
- Voter Id card / Passport will be mandatory to verify citizenship.
Selection Process
- Online Application: Submit your resume via below apply link. Ensure your application highlights relevant skills and achievements.
- Resume Screening: HR team shortlists candidates based on qualifications and alignment with role requirements.
- Online Assessments: Candidates may need to complete aptitude tests, numerical assessments, or case-based evaluations.
Interviews:
- First Round: Includes case interviews (problem-solving scenarios) and behavioural interviews.
- Technical Interviews: Assess analytical and technical skills, particularly for data-focused roles.
- HR/Panel Interviews: Evaluate cultural fit and motivation.
- Offer: Successful candidates receive a job offer after reference checks.
Salary
- The expected salary for this role is approximately 4 – 6 LPA (Lakhs Per Annum), though this is an estimate and may vary based on location and role specifics.
Application Steps
- Resume Preparation: Craft a polished resume that emphasizes your analytical projects and relevant coursework.
- Job Description Review: Carefully study the details of the job posting.
- Submission: Apply directly through official careers portal.
Apply Link
- Click Here To Apply For The Job: Apply Now
Note: Apply for The Job Updates Before the Link goes to Expire Expires.
For More Articles Visit Website
For more job updates, technology news other articles visit website click here
FAQ
- Who is eligible for the Off Campus 2025 Drive? – All Graduates and Postgraduates meeting the eligibility criteria can apply for the Off Campus 2025 Drive.
- Are alerts provided for the Off Campus 2025 Drive? – Yes, regular updates and alerts for the Off Campus 2025 Drive are shared. Stay connected for the latest news.
- What is the duration of the exam? – Each section of the exam must be completed within 30 minutes.
- How can I apply for the Off Campus 2025 Drive? – Visit the official website to submit your application, or access the direct application link for convenience.
Tags: Latest Jobs, New Jobs, Latest Govt Notifications, Latest IT Notifications, Off Campus, IT Jobs, Govt Jobs, Sky Career Guidance