Graduates exploring off-campus drive opportunities for 2025 can look forward to an exciting career path with Amazon. The IT Services Support Associate role provides a unique chance to collaborate with top global business strategy leaders while honing advanced analytical skills in a vibrant and innovative setting.
All Candidates are Eligible and Advised to Apply all are completed their BE | B.Tech | ME | MTech | MCA | BCA | M.Sc | B.Sc | MCA | B.Com in any Specialization and the Year of Pass out in the Year of 2026 | 2025 | 2024 | 2023 | 2022 | 2021 | 2020 Batch Batches are Only Eligible to Apply. Other batches are not Eligible to apply.
In this Official Hiring Article you can get to Know the Details of the Amazon Last Date to Apply, Job Location, Date of Exam, Date of Result, Date of the interview, Latest Eligibility Criteria in detail, interview syllabus, and Preparation, selection process, Direct Official applies link, Registration procedure in detailed explanation in a simple way all is given below Must read before Applying for Job-Updates.
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Company Name
- Amazon
About Company
Founded in 1994 by Jeff Bezos, is a global technology and e-commerce giant headquartered in Seattle, Washington. Initially an online bookstore, it has evolved into one of the world’s largest marketplaces, offering millions of products, from electronics to groceries. Its e-commerce platform is known for competitive pricing, vast selection, and fast delivery, largely through services like Amazon Prime, which provides free shipping, streaming, and other perks to over 200 million subscribers worldwide.
Key Details of Off Campus Drive 2025 at Amazon
Position:
- IT Services Support Associate
Job ID:
- 2962927
Job Location
- Hyderabad – Virtual (WFH Job)
Category
- Full-time
Job Function(s)
- Operations, IT, & Support Engineering
Application Deadline
- Not mentioned
Year Of Passing
- 2023/2024/2025 Passed Out Batch Needed.
Experience
- Freshers/Experienced
Qualification
- BE | B.Tech | ME | MTech | MCA | BCA | M.Sc | B.Sc | MCA | B.Com.
Eligible Branch
- Any Branch or Stream Eligible.
Application Mode
- Online
Job overview
Amazon’s IT Services is the first point of contact for technical support service requests. Our IT Support Associate spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide.
The successful IT Support Associate will be customer focused and motivated by team success. You will be innovative, enthusiastic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Our support operations are open 24/7. Being able to work an assigned schedule that falls within our operating hours is required and expected. Available shifts may include, afternoons and evenings, and nights. Typically, they include one or both weekend days and schedules are subject to change.
Responsibilities
- Review written communications to ensure adherence to policy and ensures messages are received in a timely manner
- Research, review, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards
- Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely
- Informs customer of needed remedies and answers basic questions
- Follow all standard operating procedures (SOP) through the effective use of Knowledge management system
- Acquire and maintain current knowledge of relevant company policies in order to facilitate communications
- Willingness to work flexible shifts and scheduling, including nights, weekends, and holidays
- Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
Requirements/Eligibility Criteria
- Strong verbal and written communication skills
- Six months experience in an IT or customer service role troubleshooting with the ability to decipher technical terminology and explain the situation or issue in layman’s terms for the customer
- The ability to quickly adapt to differing operating systems while including PC hardware and software issues and software incompatibilities
- Able to apply critical thinking to determine next steps needed to resolve contacts
- Ability to empathize with and prioritize internal customer needs
- Display a commitment to quality and strong multi-tasking skills
- Adherence to shift schedules and timeliness are key requirements
Preferred Qualifications
- Strong soft skills to deal with varying forms of communications
- The ability to decipher technical terminology and explain in layman’s terms to your customer
- Able to effectively create trouble tickets that are clear and concise to the issue and resolution
- Be able to think in logical steps to resolve the issue at hand
- Able to adapt to fast paced environment
Selection Process
- Online Application: Submit your resume via below apply link. Ensure your application highlights relevant skills and achievements.
- Resume Screening: HR team shortlists candidates based on qualifications and alignment with role requirements.
- Online Assessments: Candidates may need to complete aptitude tests, numerical assessments, or case-based evaluations.
Interviews:
- First Round: Includes case interviews (problem-solving scenarios) and behavioural interviews.
- Technical Interviews: Assess analytical and technical skills, particularly for data-focused roles.
- HR/Panel Interviews: Evaluate cultural fit and motivation.
- Offer: Successful candidates receive a job offer after reference checks.
Salary
- The expected salary for this role is approximately 4 – 6 LPA (Lakhs Per Annum), though this is an estimate and may vary based on location and role specifics.
Application Steps
- Resume Preparation: Craft a polished resume that emphasizes your analytical projects and relevant coursework.
- Job Description Review: Carefully study the details of the job posting.
- Submission: Apply directly through official careers portal.
Apply Link
- Click Here To Apply For The Job: Apply Now
Note: Apply for The Job Updates Before the Link goes to Expire Expires.
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FAQ
- Who is eligible for the Off Campus 2025 Drive? – All Graduates and Postgraduates meeting the eligibility criteria can apply for the Off Campus 2025 Drive.
- Are alerts provided for the Off Campus 2025 Drive? – Yes, regular updates and alerts for the Off Campus 2025 Drive are shared. Stay connected for the latest news.
- What is the duration of the exam? – Each section of the exam must be completed within 30 minutes.
- How can I apply for the Off Campus 2025 Drive? – Visit the official website to submit your application, or access the direct application link for convenience.